Questions and answers
What is Plus One?
Plus One is one account for Iterator’s apps on the Mac. A Plus One plan adds credits every month for app features that run in the cloud, and you pay for it once a month or once a year.
Do I need a plan to use the apps?
No, no app requires a plan. An app shows the plans when you first open it, and you can choose Not Now and use it without one. A plan adds credits for features that run in the cloud, such as Screen Recording Agent. Features that run on your device never use credits.
Which plan do I need?
The plans differ only by the credits they include each month. Core includes 2,000 credits a month, Pro 4,000, and Max 10,000, when you buy on the web. The plans list the credits and prices side by side.
How much does it cost?
Core is $9.99 a month or $99 a year. Pro is $19.99 a month or $199 a year. Max is $39.99 a month or $399 a year. The plans cost the same in the apps and on the web. Prices are in US dollars before tax. Checkout adds the tax where you live and can show the total in your own currency.
How do I sign in?
Create a Plus One account with Sign in with Apple, a passkey, or a code we email you. There is no password. When you first open an Iterator app, it offers to create your account and then shows the plans, and Not Now skips either step. You can sign in later in the app's settings, or when a feature that uses credits asks. Once an Iterator app on your Mac is signed in, every other app on it that uses Plus One signs in when it opens, and your plan and credits go with you.
How do I get the apps?
The apps lists Iterator’s apps and where each one is available.
What are credits?
Credits pay for app features that run in the cloud, such as a cloud AI model. Features that run on your device never use credits. Your account shows how many credits you have left.
A plan bought on the web includes 2,000 credits a month on Core, 4,000 on Pro, and 10,000 on Max. A plan bought in an app through the App Store includes 1,500 on Core, 3,000 on Pro, and 7,500 on Max. Yearly plans get their credits every month too. Monthly credits reset at the start of each month, and unused credits do not carry over.
Do I get free credits?
Yes. A new account gets 100 free credits once, with or without a plan. They arrive after you sign in to an Iterator app on a Mac that Apple’s DeviceCheck confirms is a genuine Apple device. Each account gets them once, and so does each device, so a second account on the same device gets none. Free credits never expire, and your monthly credits are spent before them.
Can I buy more credits?
Yes, in credit packs, once you have a plan. On the web, buy 1,000 credits for $4.99, 5,000 credits for $19.99, or 20,000 credits for $69.99 in your account. In an app with In-App Purchase, the same packs cost $5.99, $23.99, and $84.99. Your monthly credits are spent first. Pack credits never expire, and you can spend them after your plan ends.
If a pack is refunded after you spent some of its credits, the credits you spent come out of your other credits, and whatever those cannot cover becomes a negative balance. New credits pay it off first, and features that use credits stop until the balance is above zero again. A partial refund takes back the same share of the pack.
Where can I buy a plan?
On the web, from the plans or in your account. With In-App Purchase in the Plus One app on iPhone and iPad, where Apple is the seller. Open the web checkout from Screen Recording, already signed in. A plan bought anywhere gives its credits to every app you sign in to, on every Mac.
What happens when my plan ends?
Your monthly credits stop, and nothing else changes. Every app keeps working with every feature, and any pack credits you have left stay yours to spend.
Can I change my plan?
Yes. Sign in to your account and choose another plan, or switch between monthly and yearly billing. An upgrade takes effect now, and Stripe prorates it, so the difference appears on your next bill. A downgrade takes effect when the period you paid for ends. For a plan you bought in an app with In-App Purchase, change it in that app or in the subscriptions of your Apple Account.
How do I cancel?
Cancel in your account or in your orders at link.com. For a plan you bought in an app with In-App Purchase, cancel in the subscriptions of your Apple Account. Your plan stays active until the end of the period you paid for and does not renew.
Can I get a refund?
For a plan bought on the web, email humans@itrtr.com within 14 days of a charge, or ask Link support. For a purchase in an app, ask Apple at reportaproblem.apple.com. Billing and refunds has the details.
How do I delete my account?
Delete it in the account screen of any Iterator app or in your account. Deleting it cancels a plan bought on the web. A plan bought in an app keeps renewing until you cancel it in your Apple Account. The privacy policy says what we keep.
Who handles my payment?
On the web, Link, the checkout of our payment processor Stripe, sells Plus One for us as the merchant of record. Link charges your payment method, adds the sales tax, VAT, or GST where you live and pays it to the tax authorities, emails your receipts and invoices, and answers payment questions. Your card number goes to Link and never reaches our servers. The charge on your statement reads LINK.COM* PLUS ONE. In an app with In-App Purchase, Apple sells the plan and handles the payment.